Contact Us

This is where you get in touch with the editorial team behind Non Gamstop Casinos. Use it to flag an error in a review, ask how a bonus term actually works, or tell us a casino's payment or withdrawal behaviour no longer matches what we have published. We are a research and comparison site, not a gambling operator, so we cannot access your casino account — but we can often explain what a term means and point you to the right complaints route.

Messages reach us through the contact form on this page at electionprediction.eu. We read everything. We reply to questions we can genuinely answer, and we prioritise corrections to published information over general enquiries.

What to send us — and what to send elsewhere

Your situation	Best route
A fact on our site looks wrong or out of date	Contact us with the page and the detail — this is our top priority
You do not understand a wagering requirement or bonus expiry	Contact us; we will explain the mechanic in plain terms
A withdrawal is delayed or an account is frozen	The casino's own support and complaints procedure first, then its licensing authority
You want to close or limit an account	The operator directly; see our responsible gambling guidance
You need support with gambling harm	GamCare and the National Gambling Helpline, free and confidential
You want to self-exclude from GB-licensed sites	GAMSTOP, which covers operators licensed by the UK Gambling Commission

We do not process deposits, release payouts, verify identity documents or overturn an operator's decision. Nobody at this site can do any of that, and any message asking us to will get an honest answer rather than a runaround.

Write-ups we are most often asked about

Before you write in, it may help to know how we frame the casinos in our top list. We may earn a commission when a reader signs up through a link on this site. Commission does not buy a position, a rating or a kind sentence — and our ranking order is set before any commercial conversation. Every offer below carries conditions worth reading in full on the operator's own terms page.

Betmica — our top-rated entry, and the one that draws the most bonus questions

Betmica sits at the top of our list with an editorial rating of 10.0, largely because its advertised welcome offer — 570% up to £5,700 plus 270 free spins — is the headline figure readers most often ask us to decode. A percentage match of that size does not mean £5,700 in cash: it is a bonus balance tied to a deposit, and the cap only applies if you fund the account at the level the terms require. The limitation is the same one that applies to any very large match: the bigger the bonus, the larger the total amount you must stake before a withdrawal becomes possible, and maximum bet rules while a bonus is live are easy to breach by accident. Check the wagering multiple, the expiry window and any cashout cap before you opt in.

Kikibet — a common source of free-spin queries

Kikibet is rated 9.9 and advertises 350% up to 5,555 £ with 300 free spins. It earns its place here because the split between match funds and spins is the kind of structure readers most frequently misread: spins are usually released in daily batches on named slots, and winnings from them are often credited as bonus funds with their own wagering attached rather than as withdrawable cash. The drawback to weigh is that a headline in this range tends to come with a fairly short validity period, so the practical value depends on how much you realistically play inside it.

Betninja — the flat-figure alternative

Betninja, also rated 9.9, advertises a £1,000 bonus and 100 free spins to all new players. We include it in this section because it is the offer readers say they find easiest to reason about: a stated ceiling in pounds rather than a compounding percentage. That clarity is its strength. The limitation is scale — the headline sits well below the largest packages in our list, and a flat figure still says nothing about the wagering multiple, the game contribution rates or whether live dealer play counts towards clearing it. Contribution is where most complaints to us begin: slots often count in full, roulette and blackjack frequently count for a fraction or nothing at all.

Other listed sites

WinnerIsland (9.8, welcome bonus up to €1,000 plus 100 free spins) and Rivo (9.6, slots welcome package 1000% up to €10,000 with 25% cashback) are both quoted in euros, which raises a practical point for British readers: if the account is not held in GBP, every deposit and withdrawal may attract a conversion cost from the operator, your bank or both. Zombillion (9.7, 250% up to £4,000 plus 200 free spins) and Daytonaspin (9.4, 255% up to £4,500 plus 255 free spins) quote in pounds. Smash Casino (9.7) advertises 600% up to €10,000 as a slots-only package, Nightluck (9.7) advertises €6,400 plus 280 free spins at 805%, and CoinPoker (9.7) advertises 150% up to $2,000 with a crypto-facing setup. Ratings on this page are our editorial assessment, not customer review scores.

Money questions we can and cannot settle

A large share of the messages we receive are about cost and payment. Here is the general shape of it, so you know what to check yourself before writing in.

• Cost to take part. Reading and comparing on this site costs nothing. Playing costs whatever you deposit, and a deposit is money at risk. Bonus offers almost always require a qualifying deposit — no promotion that needs your own money is free.
• Minimum deposits. These are set by each operator and vary by method. Confirm the minimum on the cashier page, not from a promotional banner.
• Debit cards. The most common UK funding route. Credit cards are prohibited for gambling by GB-licensed operators; overseas sites may differ, but using credit to gamble is a poor idea regardless.
• Bank transfers. Usually slower on both sides, and sometimes the only route for larger withdrawals.
• E-wallets and PayPal. E-wallets are typically the quickest withdrawal option where offered. PayPal availability at sites outside the GB-licensed market is inconsistent — verify it in the cashier before you assume it, rather than trusting a logo on a footer.
• Cryptocurrency. Offered by some operators, CoinPoker among them. Transfers can be fast, but value can move between deposit and payout, and network fees apply.
• Fees and conversion. An operator may charge nothing while your bank still applies a non-sterling transaction fee on a euro or dollar account. That is a real cost and it is easy to miss.
• Withdrawal timings and limits. Processing time and daily, weekly or monthly caps are set in each operator's terms. A large win against a low monthly cap can take a long time to pay out in full. We do not publish timings we cannot verify, and we never present an advertised speed as a measured one.
• KYC. Expect identity, address and payment-ownership checks before a first withdrawal, and source-of-funds questions on larger sums. Preparing documents early is the single best way to avoid a delay.

What these sites actually offer

If your question is about content rather than cash, the catalogues at the operators we list generally break down into a few categories. Slots are the bulk of it, ranging from low-volatility games that pay small and often to high-volatility titles that pay rarely and large; published RTP figures are a long-run average and tell you nothing about a single session. Progressive jackpots pool stakes across players for one headline prize. Table games cover blackjack, roulette and baccarat in digital form. Live dealer rooms stream a human croupier in real time, with tighter stake ranges and, importantly, often reduced or zero contribution towards bonus wagering. Mobile play is typically browser-based rather than app-based. We do not publish game counts unless an operator's own material supports them.

The sportsbook side

Several operators in our list run a sportsbook alongside the casino, and readers sometimes contact us confused about how the two interact. The usual arrangement is a shared wallet: one balance funds both, but a casino bonus and a sports free bet remain separate products with separate rules. Sportsbooks generally carry pre-match and in-play markets, accumulators, bet builders, cash-out and esports. Free bets normally attach a minimum qualifying odds condition — often around 1.50 in decimal terms — and the stake is usually not returned with the winnings. Casino bonus wagering rarely clears through sports bets, and vice versa. If you are unsure which pot your balance sits in, ask the operator's support before staking.

Regulation, eligibility and what that means for your message

You must be 18 or over to gamble, and to use the comparisons on this site. GAMSTOP is the free self-exclusion scheme covering operators licensed by the UK Gambling Commission, which regulates gambling in Great Britain — Northern Ireland sits under separate legislation. Casinos not on GAMSTOP operate under overseas licences, Curaçao among the most common. That distinction matters: accepting British customers is not the same as being authorised by the Commission to serve them, and an overseas licence brings a different complaints framework, different dispute resolution and different consumer protection from what you would get on a GB-licensed site. We explain the regulatory picture in more depth on our reviewed non GamStop casinos list.

Practically, that shapes what we can do with your message. If you are self-excluded through GAMSTOP, the exclusion runs for the period you chose — six months, one year or five years — and cannot be lifted early. We will not help anyone work around it, and we will point you towards GamCare and the National Gambling Helpline, which are free and confidential, along with blocking software as a further layer. Our responsible gambling page sets out the tools in full, including deposit and loss limits.

How to write a message we can act on

1. Name the casino and the page on our site, if a page is involved.
2. Say what you expected and what you found instead — a bonus term, a payout time, a payment method listed that is not available to a UK customer.
3. Add dates. A withdrawal request made on 14/09/2026 is far more useful than "last week".
4. Include the operator's own wording where you can, such as a screenshot of the terms.
5. Leave out passwords, full card numbers and identity documents. We never need them, and no legitimate site will ask you for them by email.

How we assess the sites we list

We research operators rather than test them. Our ratings come from reviewing published terms and conditions, licensing information, cashier options and stated withdrawal rules, then comparing them against what the offer claims. We distinguish between confirmed information, operator advertising and questions we have not been able to resolve — and we say which is which. Findings are dated, and this page was last fact-checked on 23/09/2026. Where an operator's terms change, our correction queue exists precisely so readers can tell us before we spot it ourselves. Commercial relationships never determine rank order.

Choosing where to start

If you are still deciding rather than querying, the honest answer is that headline size is a poor first filter. Compare the wagering multiple, the cashout cap, the expiry window and the currency the account is held in before you compare the number on the banner — a modest sterling offer with clean terms will usually beat a huge euro one with a 60-day clock. Read our terms of use for what this site does and does not promise, and the background on who publishes it if you want to know who is behind the ratings.

Then send your question. A short, specific message gets a better answer than a long one, and there is no obligation to sign up to anything to ask it.